Shipping policy

Every piece sold by Tenzen is printed to order and shipped from our fulfilment partner's facility in India. Here's what to expect after you place an order.

Last updated: 4 May 2026.

1. Where we ship

We ship to all Indian pin codes serviceable by our courier partners (Delhivery, Shiprocket, India Post, Blue Dart, and equivalents). International shipping is not available at this time — we're a small brand and want to get the domestic experience right first.

2. Processing time

Every order goes through two stages:

  • Production — 3 to 5 business days from the time your order is placed. Our partner prints and quality-checks the garment during this stage.
  • Shipping — 3 to 7 business days from dispatch, depending on your location. Metro cities are usually at the shorter end; remote pin codes at the longer end.

Expect your order in roughly 6 to 12 business days total. Business days exclude Sundays and public holidays.

3. Shipping charges

Shipping is free on all prepaid orders, with no minimum. Cash-on-delivery orders carry a small COD handling fee of ₹50, displayed at checkout.

4. Payment options

  • Prepaid — UPI, debit/credit cards, netbanking, and wallets, processed securely by Razorpay.
  • Cash on delivery — available on most serviceable pin codes. Please keep exact change ready for the delivery agent.

5. Tracking

Once your order ships, you'll receive an email with the AWB (tracking) number and a link to track it live. You can also view tracking inside your Tenzen account.

6. Delivery attempts

Our courier partners typically attempt delivery up to three times. After three failed attempts, the package is sent back to the fulfilment centre as RTO (return to origin). If your order RTOs because delivery could not be completed despite our attempts, re-shipping charges of ₹150 will apply.

7. Incorrect or incomplete address

Please double-check your shipping address at checkout. We can only change an address before your order enters production (typically within 6 hours). After that, changes are not possible.

8. Delays we can't control

Weather events, regional courier disruptions, and public holidays can occasionally delay delivery. We monitor all in-flight shipments and will reach out proactively if your order is stuck. You can always email us for a status check.

9. Damaged package

If your package arrives visibly damaged, please do not accept it or record an unboxing video before opening. Email us with photos or the video within 48 hours of delivery and we'll make it right — see our Refund policy for the full process.

10. Contact

Tenzen
Email: support.tenzen@gmail.com