Terms of service

Welcome to Tenzen. These Terms of Service ("Terms") govern your use of our website (the "Site") and any purchase you make from it. By using the Site, you agree to these Terms.

Last updated: 4 May 2026.

1. Who we are

The Site is operated by Tenzen, a direct-to-consumer clothing brand based in India. Throughout these Terms, "we", "us" and "our" refer to Tenzen. "You" refers to the person visiting the Site or placing an order.

2. Eligibility

You must be at least 18 years old, or have the supervision of a parent or guardian, to place an order. By placing an order, you represent that you have the legal capacity to enter into a binding contract.

3. Products & availability

  • All products are made to order by. Minor variations (print placement of ±1 cm, small colour shifts due to dye lots or your screen) are inherent to the process and are not considered defects.
  • Product images are representative. Actual colours may vary slightly based on your display and lighting.
  • We reserve the right to limit quantities, discontinue any product, or correct pricing/stock errors at any time without liability.

4. Pricing, taxes, and payment

  • All prices are listed in Indian Rupees (₹) and are inclusive of GST unless stated otherwise.
  • We accept prepaid payments through Razorpay (UPI, cards, netbanking, wallets) and cash on delivery on serviceable pin codes.
  • An order is confirmed only after successful payment authorisation (prepaid) or successful COD verification.
  • We reserve the right to refuse or cancel any order for reasons including suspected fraud, pricing errors, or inability to fulfil. Refunds for cancelled prepaid orders are initiated within 5 business days.

5. Shipping, returns & refunds

Shipping and return terms are governed by our Shipping Policy and Refund Policy, which are incorporated into these Terms by reference.

6. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately at support.tenzen@gmail.com if you suspect unauthorised use.

7. Intellectual property

All designs, graphics, photography, text, logos, and the name "Tenzen" are owned by us or our licensors. You may not reproduce, resell, or create derivative works from our designs without written permission. Personal, non-commercial browsing is welcome — that's why we built the Site.

8. User content

If you post reviews, photos, or comments (on our Site, Instagram, or elsewhere) that tag or reference Tenzen, you grant us a non-exclusive, royalty-free, worldwide licence to re-share that content on our marketing channels with attribution. You can ask us to stop at any time by emailing us.

9. Prohibited use

You agree not to use the Site to:

  • Violate any applicable law or regulation.
  • Infringe any third-party intellectual property or privacy rights.
  • Transmit malware, spam, or any content designed to disrupt the Site or its users.
  • Engage in fraudulent orders, chargeback abuse, or misuse of COD.

10. Disclaimers & limitation of liability

The Site is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, our total aggregate liability for any claim related to your use of the Site or a purchase shall not exceed the amount you paid for the order in question. We are not liable for indirect, incidental, or consequential damages.

11. Governing law & dispute resolution

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in New Delhi. We encourage you to contact us first at support.tenzen@gmail.com — most issues are resolved within a week without escalation.

12. Changes to these Terms

We may update these Terms from time to time. The revised version will be posted on this page with a new "last updated" date. Continued use of the Site after changes constitutes acceptance of the revised Terms.

13. Contact

Tenzen
Email: support.tenzen@gmail.com
Instagram: @tenzen.angels