Help Center

Or write to us directly at team@tenzen.in.

Size guide

Category-wise size charts live on our Sizing Guides page.

Shipping

Tenzen is shipped worldwide and across India. Here is what happens after you place an order.

1. Dispatch

Processing runs to a daily 5:00 PM IST cut-off.

Ordered before 5:00 PM IST: dispatched the next business day.
Ordered after 5:00 PM IST: dispatched the business day after.

Our facility is closed on Sundays and bank holidays, which can add a day.

2. Delivery time after dispatch

India: 2 to 5 business days. Metros are at the shorter end, remote pin codes at the longer end.
International: 10 to 14 business days, plus any time your country's customs holds the parcel.

3. Where we ship

Every serviceable pin code in India, plus Australia, Bahrain, Belgium, Canada, France, Germany, Hong Kong, Ireland, Italy, Japan, Kuwait, Malaysia, Netherlands, New Zealand, Norway, Oman, Qatar, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom and United States.

4. Charges

India: free shipping, no minimum order.
Cash on delivery: ₹50 handling fee, shown at checkout.
International: ₹2,500 flat. Import duties and local taxes are not included and are payable by you on delivery.

5. Paying

Prepaid by UPI, cards, netbanking and wallets through Razorpay. Cash on delivery is available on most Indian pin codes.

6. Tracking

You get an email with your tracking number the moment your order ships. Tracking also sits in your Tenzen account.

7. Address changes

We can only change an address before processing starts, which is the 5:00 PM IST cut-off on the day you ordered. Please check your address at checkout.

8. Failed delivery

Couriers attempt delivery up to three times. After three failed attempts the parcel comes back to us, and re-shipping costs ₹150.

9. Damaged parcel

If the parcel arrives visibly damaged, refuse it if you can, or film yourself opening it. Email photos or the video within 48 hours. The Refund policy covers what happens next.

10. Delays outside our control

Weather, courier disruption, customs and public holidays can delay delivery. We watch shipments in flight and will contact you if yours is stuck.

11. Contact

Email team@tenzen.in.

Returns & refunds

Every Tenzen order starts moving quickly, so the windows below are short. Worth reading section 1 before you need it.

1. Cancelling an order

Orders go into processing at 5:00 PM IST every day.

Ordered before 5:00 PM IST: cancel any time before 5:00 PM that same day.
Ordered after 5:00 PM IST: cancel until 11:59 PM that same day.

To cancel, email team@tenzen.in with your order number.

2. Reporting a problem: 5 days

If something is wrong with what arrived, email us within 5 days of delivery.

3. What we replace or refund

Wrong item: a different size, colour or design from what you ordered.
Defective or damaged on arrival: stitching faults, fabric flaws, tears, or transit damage.
Major print error: the print does not match the product shown.

4. What we cannot accept

Change of mind.
The wrong size ordered by you. Every product page has a size chart, please check it before ordering.
Slight colour or print-placement variation. Small shifts are normal in printing, and screens show colour differently.
Courier delays. We will chase the courier with you, but a delay on its own is not refundable.
Items washed, worn beyond a brief try-on, altered, or with tags removed.
Items marked final sale.

5. How to raise it

Email team@tenzen.in with your order number, a clear photo of the issue, and one line on what is wrong. We reply within 48 business hours. Please do not ship anything back before we confirm.

6. Replacement or refund

Approved cases get a free replacement, or a refund if you prefer it or the piece is unavailable.

Replacements go into processing as soon as they are approved and ship on the normal timeline.
Refunds are issued within 5 business days of approval. Prepaid orders go back to the original payment method: UPI usually 2 to 3 business days, cards and netbanking 5 to 7, subject to your bank. Cash on delivery orders are refunded by UPI or bank transfer to details you share with us.

7. Marked delivered but not received

Tell us within 48 hours. After that couriers no longer provide proof-of-delivery tracing.

8. Contact

Email team@tenzen.in or message @tenzenangels on Instagram.

Tenzen ("we", "us", "our") operates this website (the "Site"). This policy explains what personal information we collect, how we use it, and the rights you have over it.

1. What we collect

When you browse the Site we automatically receive standard log data such as IP address, browser type, referring pages, cookies, and pages viewed. When you place an order, create an account, contact support, or sign up for marketing, we additionally collect information you provide directly, including:

Name, email address, phone number, and shipping and billing addresses.
Order details and payment reference IDs (we do not store card numbers or CVVs; payments are processed by Razorpay).
Messages you send us via the Help Centre form or Instagram.
Account credentials and saved addresses if you create a customer account.

2. How we use your information

To process and ship your orders, including sharing your name, address, phone number, and order items with our shipping carriers.
To process payments through Razorpay and, where applicable, handle refunds.
To send you transactional emails about your orders (confirmation, shipping, delivery, returns).
To respond to support requests and to improve our products and Site.
With your explicit consent, to send marketing emails about new drops and offers. You can unsubscribe at any time via the link in those emails.

3. Cookies & analytics

We use first-party and third-party cookies to keep you signed in, remember items in your cart, and understand how the Site is used. Third-party services that set cookies include Shopify (platform), Razorpay (payments), Google Analytics (traffic), and Meta Pixel (advertising). You can block cookies in your browser settings, but parts of the Site may not work correctly.

4. Who we share your information with

We do not sell your personal information. We share it only with the service providers necessary to run our business:

Shopify: e-commerce platform that hosts the Site.
Razorpay: payment gateway for UPI, cards, netbanking, and wallets.
Production and fulfilment partners: print, pack and hand your order to the courier.
Shipping carriers (Delhivery, Shiprocket, India Post, Blue Dart, etc.) to deliver your order.
Email service providers that deliver order and marketing emails.
Analytics and advertising partners (Google, Meta) in pseudonymised form.

We may also disclose your information where required by law, court order, or a valid government request, or to protect our rights, property, or safety.

5. How long we keep your information

We retain order and invoice records for eight (8) years as required by Indian tax law. Marketing consent records are kept until you withdraw consent. Browsing analytics are retained for up to 26 months in aggregated form.

6. Your rights

You have the right to access, correct, or delete the personal information we hold about you, to port it to another provider, and to withdraw marketing consent. To exercise any of these rights, email team@tenzen.in and we will respond within thirty (30) days.

7. Security

All payments run over TLS and are tokenised by Razorpay. Account passwords are hashed. We do not have access to your payment card numbers. No system is perfectly secure, and we cannot guarantee absolute security of data transmitted over the internet.

8. Children

The Site is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please email us and we will delete it.

9. Changes to this policy

We may update this policy from time to time. Material changes will be noted on this page. We encourage you to review this policy periodically.

10. Contact

Questions, requests, or complaints about this policy can be sent to:

Tenzen
Email: team@tenzen.in

Welcome to Tenzen. These Terms of Service ("Terms") govern your use of our website (the "Site") and any purchase you make from it. By using the Site, you agree to these Terms.

1. Who we are

The Site is operated by Tenzen, a direct-to-consumer clothing brand based in India. Tenzen is a brand of Volatile Society. The registered business name is Aditya Sharma, and any payment you make on this Site appears on your card or bank statement as Volatile Society. Throughout these Terms, "we", "us" and "our" refer to Tenzen. "You" refers to the person visiting the Site or placing an order.

2. Eligibility

You must be at least 18 years old, or have the supervision of a parent or guardian, to place an order. By placing an order, you represent that you have the legal capacity to enter into a binding contract.

3. Products & availability

All products are made in small runs. Minor variations (print placement of ±1 cm, small colour shifts due to dye lots or your screen) are inherent to the process and are not considered defects.
Product images are representative. Actual colours may vary slightly based on your display and lighting.
We reserve the right to limit quantities, discontinue any product, or correct pricing/stock errors at any time without liability.

4. Pricing, taxes, and payment

All prices are listed in Indian Rupees (₹) and are inclusive of GST unless stated otherwise.
We accept prepaid payments through Razorpay (UPI, cards, netbanking, wallets) and cash on delivery on serviceable pin codes.
An order is confirmed only after successful payment authorisation (prepaid) or successful COD verification.
We reserve the right to refuse or cancel any order for reasons including suspected fraud, pricing errors, or inability to fulfil. Refunds for cancelled prepaid orders are initiated within 5 business days.

5. Shipping, returns & refunds

Shipping and return terms are governed by our Shipping Policy and Refund Policy, which are incorporated into these Terms by reference.

6. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately at team@tenzen.in if you suspect unauthorised use.

7. Intellectual property

All designs, graphics, photography, text, logos, and the name "Tenzen" are owned by us or our licensors. You may not reproduce, resell, or create derivative works from our designs without written permission. Personal, non-commercial browsing is welcome - that's why we built the Site.

8. User content

If you post reviews, photos, or comments (on our Site, Instagram, or elsewhere) that tag or reference Tenzen, you grant us a non-exclusive, royalty-free, worldwide licence to re-share that content on our marketing channels with attribution. You can ask us to stop at any time by emailing us.

9. Prohibited use

You agree not to use the Site to:

Violate any applicable law or regulation.
Infringe any third-party intellectual property or privacy rights.
Transmit malware, spam, or any content designed to disrupt the Site or its users.
Engage in fraudulent orders, chargeback abuse, or misuse of COD.

10. Disclaimers & limitation of liability

The Site is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, our total aggregate liability for any claim related to your use of the Site or a purchase shall not exceed the amount you paid for the order in question. We are not liable for indirect, incidental, or consequential damages.

11. Governing law & dispute resolution

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in New Delhi. We encourage you to contact us first at team@tenzen.in - most issues are resolved within a week without escalation.

12. Changes to these Terms

We may update these Terms from time to time. The revised version will be posted on this page. Continued use of the Site after changes constitutes acceptance of the revised Terms.