Shipping policy

Tenzen is shipped worldwide and across India. Here is what happens after you place an order.

1. Dispatch

Processing runs to a daily 5:00 PM IST cut-off.

Ordered before 5:00 PM IST: dispatched the next business day.
Ordered after 5:00 PM IST: dispatched the business day after.

Our facility is closed on Sundays and bank holidays, which can add a day.

2. Delivery time after dispatch

India: 2 to 5 business days. Metros are at the shorter end, remote pin codes at the longer end.
International: 10 to 14 business days, plus any time your country's customs holds the parcel.

3. Where we ship

Every serviceable pin code in India, plus Australia, Bahrain, Belgium, Canada, France, Germany, Hong Kong, Ireland, Italy, Japan, Kuwait, Malaysia, Netherlands, New Zealand, Norway, Oman, Qatar, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom and United States.

4. Charges

India: free shipping, no minimum order.
Cash on delivery: ₹50 handling fee, shown at checkout.
International: ₹2,500 flat. Import duties and local taxes are not included and are payable by you on delivery.

5. Paying

Prepaid by UPI, cards, netbanking and wallets through Razorpay. Cash on delivery is available on most Indian pin codes.

6. Tracking

You get an email with your tracking number the moment your order ships. Tracking also sits in your Tenzen account.

7. Address changes

We can only change an address before processing starts, which is the 5:00 PM IST cut-off on the day you ordered. Please check your address at checkout.

8. Failed delivery

Couriers attempt delivery up to three times. After three failed attempts the parcel comes back to us, and re-shipping costs ₹150.

9. Damaged parcel

If the parcel arrives visibly damaged, refuse it if you can, or film yourself opening it. Email photos or the video within 48 hours. The Refund policy covers what happens next.